Using Artificial Intelligence to provide personalized customer service

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

Using Artificial Intelligence to provide personalized customer service

Mar 22, 2017

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

What is driving the explosion in demand for e-Contracting?

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

What is driving the explosion in demand for e-Contracting?

Mar 07, 2017

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

 

EMEA

White Clarke Group - Global Leasing Report 2017

Mar 01, 2017

Free video and report from White Clarke Group   AVAILABLE NOW, FREE OF CHARGE For the fifth consecutive year since the global economic crisis, the leasing industry has expanded, with the top 50 leasing markets growing new business volume by 6.5%. Three regions, North America, Europe and Asia, account for more than 90% of total world volume. Latin America recorded growth of 28.9%, showing the largest percentage rise among all global regions. Asia is up by 14.4%. North America has also seen an impressive growth of 10.7%. The outlook for all six regions looks cautiously optimistic given the reported growth in most regions. 2016 has brought some significant economic and political events, namely Brexit and the election of Donald Trump to the US Presidency. It is too early to assess how these events may impact upon the economies of the world and the global leasing industry in the medium term, but there may be some resulting economic instability in 2017.

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group.

Americas

United States Auto & Asset Finance Country Survey 2016

Nov 01, 2016

     AVAILABLE NOW, FREE OF CHARGE New business volumes in the US equipment leasing market grew by 12.4% to $123 billion in 2015 Independent lessors experienced the strongest rate of growth in 2015, although this segment still trails banks and captives for market share. In 2015 the equipment finance market was dominated by the transportation, IT, construction, and agriculture segments, although of all market segments only transportation, IT and construction saw any growth over the previous year, and the only significant growth was in transportation. Business confidence has slumped, following a general downward trend since early 2015. Confidence among small businesses is also falling, leading to a cautious attitude to borrowing and investing in their businesses. New vehicle sales are down after 66 straight months of growth. Fleet sales are growing, as is the volume of new vehicles financed by leasing which now accounts for around one-third of the market. FULL SUMMARY OF FINDINGS - SEE PAGE 4 OF THE SURVEY   INCLUDES LEADERS' INSIGHTS    Gary Amos, CEO of Commercial Finance Americas, Siemens Financial Services Bill Bosco, Principal, Leasing 101 Jonathan Dodds, Chief Executive Officer – Americas, White Clarke Group Chris Enbom, CEO, Allegiant Partners Brendan Gleeson, Group CEO, White Clarke Group Dave Mirsky, Chief Executive Officer, Pacific Rim Capital Tom Partridge, President, Fifth Third Equipment Finance Bob Rinaldi, CEO, Commercial Industrial Finance Alan Sikora, CEO, First American Equipment Finance, a City National Bank company Bill Stephenson, CEO and Chairman of the Executive Board at DLL Adam Warner, President, Key Equipment Finance Marguerite Watanabe, President, Connections Insights Stephen Whelan, Partner, Blank Rome LLP  

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group. ALL FIELDS ARE REQUIRED

Asia Pacific

Australia Auto & Asset Finance Country Survey 2015

Nov 12, 2015

  AVAILABLE NOW, FREE OF CHARGE There was a return to growth for the Australian equipment finance industry in 2014, with total new business volumes increasing by 2.4% to A$41.9 billion. The general equipment finance sector accounted for 17% of total NBV in 2014, of which slightly more than one-third was from operating leases, while finance leases provided the remainder. NBV for cars & light commercial vehicles continues to grow; however, the mining, earthmoving & construction sectors continue to decline. In the auto fleet sector, data shows that although the total portfolio increased only marginally over the 12 months to August 2015, this was an improvement over the previous 12 months. Market share by type of facility remains stable, with operating leases in all forms taking over 60% of the funded total. Fleet leasing NBV returned to an average quarterly total in excess of A$1 billion. FULL SUMMARY OF FINDINGS - SEE PAGE 3 OF THE SURVEY   INCLUDES LEADERS' INSIGHTS    John Bills, Director, Australian Equipment Lessors Association (AELA); John Dennis, Managing Director, Australian Structured Finance Group; Nino Di Bartolomeo, Partner, Norton Rose Fulbright Australia; Colin Fleischmann, Director Asia Pacific, White Clarke Group; Craig Gee, Director, Marubeni Equipment Finance (Oceania); Michelle Gibbs, Director, CFO Advisory at KPMG Australia; Helen Gordon, Executive Officer, Australian Fleet Lessors Association (AFLA); George Lagos, Senior General Manager, Canon Finance Australia; Hugh Lander, Chief Executive Officer, BOQ Finance; Carmen Luk, Manager, CFO Advisory at KPMG Australia; Chris Pearson, CEO Asia Pacific, White Clarke Group; Joel Phillips, Director, Financial Services Tax at KPMG Australia.  

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group. ALL FIELDS ARE REQUIRED

 

How Auto Captive Finance professionals can become kick ass rock stars!

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

How Auto Captive Finance professionals can become kick ass rock stars!

Mar 14, 2017

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

Global annual volumes reach the $1 trillion milestone

White Clarke Group’s 20th annual Global Leasing Report, which is produced in association with the World Leasing Yearbook, is the world’s only guide to the top 50 leasing markets in the world, summarizes leasing volumes and other market trends for 2015. The report reveals an optimistic industry outlook with positive growth and continued confidence.

Global annual volumes reach the $1 trillion milestone

Feb 28, 2017

White Clarke Group’s 20th annual Global Leasing Report, which is produced in association with the World Leasing Yearbook, is the world’s only guide to the top 50 leasing markets in the world, summarizes leasing volumes and other market trends for 2015. The report reveals an optimistic industry outlook with positive growth and continued confidence.

Auto Finance in the New Digital Ecosystem

The auto finance sector faces significant disruption as innovative new technologies link lenders and customers together in a new “digital ecosystem”. At White Clarke Group’s second Auto Captives Summit in November 2016, we took a close look at the technology revolution which is driving changes in consumer aspirations and in business models and debated what it means for our sector.   We’ve distilled the findings from our discussions into our 2017 Global Technology Report and accompanying summary video, to share key insights, developments and explore critical issues facing the auto finance industry in 2017 and beyond.

Auto Finance in the New Digital Ecosystem

Feb 08, 2017

The auto finance sector faces significant disruption as innovative new technologies link lenders and customers together in a new “digital ecosystem”. At White Clarke Group’s second Auto Captives Summit in November 2016, we took a close look at the technology revolution which is driving changes in consumer aspirations and in business models and debated what it means for our sector.   We’ve distilled the findings from our discussions into our 2017 Global Technology Report and accompanying summary video, to share key insights, developments and explore critical issues facing the auto finance industry in 2017 and beyond.

How is Blockchain set to revolutionize the Auto Finance industry?

Late last year, Toyota Financial Services (TFS) made the corporate decision to join R3’s CEV blockchain consortium to explore distributed and shared ledger technology for potential applications in auto financing. TFS thus became the first global auto finance captive to collaborate with more than 50 of the largest financial institutions in R3’s network on developing use cases for blockchain in the financial industry.

How is Blockchain set to revolutionize the Auto Finance industry?

Jan 19, 2017

Late last year, Toyota Financial Services (TFS) made the corporate decision to join R3’s CEV blockchain consortium to explore distributed and shared ledger technology for potential applications in auto financing. TFS thus became the first global auto finance captive to collaborate with more than 50 of the largest financial institutions in R3’s network on developing use cases for blockchain in the financial industry.

Shifting political plates shake global asset and auto finance market

So far, in 2016 the auto and asset finance industry has coped well with uncertainty. While forecasts have been trimmed during the year, they have not been cut so savagely as to threaten the sector’s recovery, but continued uncertainty seems likely to have an increasingly damaging effect on the outlook for the industry.

Shifting political plates shake global asset and auto finance market

Nov 21, 2016

So far, in 2016 the auto and asset finance industry has coped well with uncertainty. While forecasts have been trimmed during the year, they have not been cut so savagely as to threaten the sector’s recovery, but continued uncertainty seems likely to have an increasingly damaging effect on the outlook for the industry.

No time to bet against America, as US Auto Finance plateaus

Warren Buffett wrote in this years annual letter to shareholders of Berkshire Hathaway: “For 240 years it’s been a terrible mistake to bet against America, and now is no time to start.” And as one of the most successful long-term investors in the US, Buffett’s words should be taken seriously. This was a typically robust reaction to a slump in business confidence, which ran through much of last year and has continued in 2016.

No time to bet against America, as US Auto Finance plateaus

Oct 28, 2016

Warren Buffett wrote in this years annual letter to shareholders of Berkshire Hathaway: “For 240 years it’s been a terrible mistake to bet against America, and now is no time to start.” And as one of the most successful long-term investors in the US, Buffett’s words should be taken seriously. This was a typically robust reaction to a slump in business confidence, which ran through much of last year and has continued in 2016.