nls new logoTo £29,000 plus excellent bonus and benefits.

J2187 - Our client is seeking a Customer Services Coordinator - UK, Gtr London / SE Eng - Asset Finance to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to their end users and business partners. 

 

Job Reference: OSV/J2187
Job Title: J2187 - Customer Services Coordinator - UK, Gtr London / SE Eng - Asset Finance
Salary: To £29,000 plus excellent bonus and benefits
Location: UK, Gtr London / SE Eng
Bonuses: Excellent
Benefits: Excellent
Job Function:  Operations & Support
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description :

J2187 - Our client is seeking a Customer Services Coordinator - UK, Gtr London / SE Eng - Asset Finance to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to their end users and business partners. 

KEY ACCOUNTABILITIES:

Effectively managing any aspect of customer enquiries (internal and external) whether by phone, e-mail or letter, within set service standards. 
Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query.
Checking of early settlements adhering to relevant legislation and company policy.
Management of withdrawals and part payments on CCA regulated deals
Effective Complaints handling in line with procedure.
Production of various documents including Novations, Memorandum of Variations, Title of asset confirmations.
Financial changes on lease managment system to reflect Novations and Memorandums of Variation corrections.
Manage credit balance and refund requests.
Handle customer audit requests.
Communicate and negotiate with clarity and where ever possible confirm that customer issues have been satisfactorily resolved. 
Control, manage and co-ordinate cross department customer functions such as Novations with Risk influencing the time taken and communicating between all interested parties including the customer.
Provide a range of financial statements and copy documentation to customers
Administration of DDMs and related queires. 

PERSON SPECIFICATION:

Demonstrates high level of ownership.
Excellent verbal and written communicator.
Demonstrates excellent active listening skills.
Maintains control of conversations whilst demonstrating understanding and empathy.
Excellent interpersonal skills. 
Accuracy and belief in service standards.
Excellent clerical, time management and organisational skills.
Customer service focused – both external and internal.
Ability to work under pressure and on own initiative.
Methodical and organised.
A strong team player, conscientious and open to suggestions/ideas.
Pro-active and willingness to be flexible in work required.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.
 

Consultant : Jane Theobald