thc recruitment£25-28k.

Our client is a specialist in manging performing and non performing consumer loans.

They have a position available as a back office Senior Specialist Support Professional in London.

Working alongside our telephony based Specialist Support Account Officers, we are looking to recruit a dynamic individual with both outstanding organisation and problem solving skills. The successful applicant will have a background in dealing with customers with vulnerability, an understanding of the collections or financial services industry and ideally experience of communicating with money advice centres or financial adjudication.

Key Responsibilities:

  • A high number of case reviews and actions per day.
  • Organisation of personal diary & inter departmental referrals with appropriate recommendations.
  • Dealing with particularly vulnerable customers, experiencing challenging life experiences.

Key Skills:

  • Logically minded and well organised.
  • Extremely self-motivated.
  • An aptitude for accuracy.
  • Ability to challenge process with the objective of continuous improvement.
  • Excellent communication.
  • Strong emotional resilience and discretion.
  • Proven track record of contribution to a high performing team.
  • Advanced Microsoft Excel.


Starting salary of £25/28K per annum. plus a flexible benefits scheme (eligible on completion of 6 months service) and run regular incentive schemes.

This role is full time and permanent working a 40 hour week.

There are opportunities to develop a dedicated career path while enjoying a positive and friendly working environment.

Contact: If this role is for you, please email your CV to Julie Ramsay