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£20,000 - £25,000 (dependant upon experience)
 John Deere Credit is part of Deere & Company (NYSE: DE), the world’s leading provider of advanced products and services for agriculture and forestry and a major provider of advanced products and services for construction, lawn and turf care, landscaping and irrigation.
Since it was founded in 1837, the Deere & Company has extended its heritage of integrity, quality, commitment and innovation around the globe.
Within John Deere Credit our primary activity is providing financial services to John Deere customers and John Deere dealers. We strive for excellence and high quality in all of our activities.
For our office in Gloucester, we are looking for dynamic candidates interested in the following opportunity:
Collections and Customer Care Manager – Gloucester
£20,000 - £25,000 (dependant upon experience)
Responsibilities:
- Manages all stages of:
- the customer care process to deliver high quality customer service to dealers, dealer agents and end user customers.
- collections process to determine appropriate action and oversees settlement of delinquency files.
- Minimises losses through effective repossession of assets or recommends loan restructuring where appropriate.
- Manages all stages of collection process to negotiate payment of over dues, determine appropriate action, and oversees settlement of delinquency files.
- Determines whether litigated and default accounts are managed internally or assigned to outside counsel or agencies.
- Prepares management reports.
Skills & experience required:
- Strong people management skills.
- Pro-active customer focus.
- Good negotiating track record.
- Able to build good working relationships with dealers and customers.
- High level understanding of collections, preferably within an asset finance / financial services environment.
- Demonstrate ability to work within Company policies and procedures as well as knowledge of UK legislation for collection activity.
- Ability to use various department specific computer programs as well as Microsoft Office applications competently.
- Evidence of similar work experience / background (3-5 years).
Are you interested? We are looking forward to receiving your application, including your CV and your earliest start date.
For more information please contact Steve Gittings on 01452 375148 or GittingsStephen@JohnDeere.com
Please forward your application by e-mail to: JDCUKHR@JohnDeere.com
By submitting this information, you authorize Deere & Company to transmit, store and circulate it as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
Your application will be treated confidentially.
Further information is available on www.JohnDeere.com |
