The Manager of Documentation is responsible to oversee the tactical direction for Documentation activities within the Canon brand national finance originations platform.  Key position responsibilities include providing: leadership, guidance, management, documentation expertise, monitoring, mentoring, motivating, budgeting, training career pathing opportunities and proper resource allocation. The position is responsible to manage a team of several Documentation Channel Supervisors. The Documentation area is responsible to approve finance contractual documentation, execute term and condition modifications, conducts contract set-ups, executes the contract booking process, initiates the funding process and provides extraordinary Customer Service.

Key Responsibilities:

• Oversees the tactical direction and execution of the Documentation function.
• Leads and facilitates best in class customer service.
• Provides leadership, guidance, management and technical expertise for Supervisors and their respective teams.
• Monitoring, mentoring, motivating, creating career development plans for all Department Associates.
• Builds and maintains working relationships with CUSA, CBS and Independent Dealer Management.
• Responsible to ensure all financial contracts are properly and accurately booked and funded into our Operating system.
• Ensures that Documentation, Contract Booking and Funding quality goals are achieved and maintained.
• Demonstrates superior documentation analysis skills. 
• Reviews, analyzes and executes financial contract term and conditions modifications within sound, reasonable, prudent and accepted risk tolerances.
• Participates in SOX Documentation, Contract Booking and Funding audits and executes appropriate remediation plans with direction.
• Negotiates documentation term and condition modifications with customers, Dealers and outside counsel.
• Actively champions operating systems enhancements.
• Ensures that all Documentation Procedures are documented and Associates are in compliance.
• Ensures that appropriate training materials are established, certified, maintained and used during the Documentation training process.
• Special projects as required.

Role Criteria:

• Knowledge and Skill.
• Problem Solving/Innovation.
• Scope of Responsibility/ Freedom to Act.
• Impact/Decision Making.
• Interaction.

Results Expected:

• Oversees monthly strategic processing goals and service level agreements, as established, defined or modified.
• Establish, achieve and maintain company documentation standards and results.
• Establish, achieve and maintain company purchase order issuance standards and results.
• Establish, achieve and maintain company contract booking and funding standards and results.

Key Skills:

• Requires a bachelor's degree.
• 7 years of financial service experience to include minimum of five years of management experience.
• Five years of Documentation and Contract Management (booking or fundings or auditing) experience.
• Positive and professional work attitude and outlook.
• Strong analytical skills.
• Strong communication and presentation skills – written and verbal.
• Strong math aptitude.
• Ability to multitask.
• Extraordinary customer service skills.
• Proficient in Microsoft Word and Excel.
• Strong delegation skills.
• Strong planning and organizational skills.
• Technical/professional  documentation, contract booking and funding knowledge.

Contact: Katie Kokolus kkokolus@cfs.canon.com 

Telephone: 856.206.1112  Fax: 856.505.5112