Circa £30,000 + Bonus + benefits

Our client is currently recruiting a Business Support Analyst to provide comprehensive, ‘best practice’ project and application support for their systems in contract administration, proposal management and document distribution to improve working practices, resilience and efficiency.

Key Responsibilities:

• Advise and liaise with clients (both internal and external) and application providers to support and address issues.
• Liaise with operations department, accounting department  and clients to support and develop robust and effective business processes and identify opportunities to improve these processes.
• Provide training to staff and clients as required on applications.
• Review issue logs and chase application providers on any outstanding areas.
• Implement process improvements.
• Crystal report development.
• Undertake data cleansing work as required by internal and external clients.
• Produce documentation to support changes as they occur specifying changes, the implications for user procedures, systems configuration and reports.
• Support the business users in considering and implementing process and procedural change and managing the related systems impact.
• Manage, plan and organise projects in a controlled manner.

Key Skills:

• The successful applicant should possess excellent communications and documentation skills as you will have regular contact with the company’s clients and ensure that any process improvements are made correctly and efficiently.
• You also MUST have good working knowledge of SQL and Crystal reporting, together with experience gained within the Financial Services industry.
• Knowledge of ICEnet products, ICEPRO and ICEMAN would be advantageous as would an appreciation of Prince 2 terminology.

Package

A generous range of benefits package accompanies the salary including a contributory pension scheme, life insurance, income protection insurance and private health insurance.

Contact: Jill Thomas jthomas@theoaklandpartnership.com 020 7822 8640