​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​K3107 - New Leaf Search has partnered with a specialist banking organisation in their search for a Customer Services Specialist. The role is responsible for providing administration support of live agreements as well as general administrative Customer Services and In-life Operations duties.

Salary: To £34,000 plus excellent bonus and benefits. Location: UK, London (Hybrid).

KEY RESPONSIBILITIES:

• Provide all customers with a welcome pack following the on boarding process.

• Ensure all Asset Finance contracts are scanned and available on system for review.

• Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.

• Perform bank reconciliations and post receipts correctly to the appropriate agreement.

• Ensure all end of lease activity is performed accurately.

• Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines.

• Log customer complaints.

• Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.

• General file maintenance and updating accounting system and information databases to enable the production of good quality management information and reporting.

• Assisting the operations team with any administrative support as required. 

PERSON SPECIFICATION:

• A working knowledge of Asset Finance.

• Strong attention to detail.

• A knowledge of Word and Excel and the ability to manipulate information databases.

• Ability to work with figures, manually calculate where necessary and translate information into reports.

• Ability to communicate accurately, both written and verbal.

• Time management skills with the ability to prioritise and work under pressure to tight timescales with attention to detail.

• Team player.

• Proactive and self-motivated.

• Demonstrable professional integrity and a strong work ethic. 

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.