thc recruitmentWe have a fixed term contact position win Reading for a candidate with Collections and Recoveries experience in Asset Finance.

Initially, this role will focus on early arrears (0-31 days) but will develop into managing more complex cases and involvement in a wide variety of project work to include drafting policies and SOPs.

The incumbent will be responsible for managing delinquent accounts to a successful conclusion with emphasise on understanding the reasons for non-payment, offering forbearance where appropriate and potentially working with vulnerable customers.

Key Responsibilities:

  • Making relevant payment arrangements to outstanding arrears or balance; to include assessing offers relating to customers in financial difficulties in line with policy and procedures.
  • Identify and work with vulnerable customers in line with TCF policy and procedures.
  • Assessing when agreement termination and repossessions are necessary.
  • Liaising with insolvency practitioners, repossession agents, remarketing agents, auction houses etc.
  • Being aware of fraud triggers and raising any concerns when necessary.
  • Collecting debt card payments.
  • Managing the secondary rental portfolio.
  • Contributing to the drafting of policies and SOPs.

Key Skills


  • Collections experience from within an Asset Finance environment.
  • Ability to identify potential losses.


  • Experience of assisting with the drafting and implementing of policy.
  • Knowledge of Insolvencies both Corporate and Personnel.
  • Knowledge of Regulated/Unregulated Agreements.
  • Knowledge of the Legal enforcement procedures.

Contact: If you are interested in this role, please call Julie Ramsay on 01279 713900