Ogilvie Fleet has reported a year of record growth, eclipsing the 20,000 vehicle milestone for the first time. With growth of 9%, the fleet size has reached over 22,000 on-risk vehicles, a figure that rises to 25,000 with the inclusion of fleet managed vehicles.
Growth has been entirely organic, and largely fed by referrals from its existing customer base.
Ogilvie has maintained its customer retention rate of 98% and now manages the fleets of 700 SMEs.
The company has expanded its own head count, with its salary sacrifice team having doubled in size and its daily rental team growing by 40% to keep up with demand.
A new driver liaison team has been created to allow drivers to liaise directly with the team to aid their switch to a new vehicle.
Gordon Stephen, managing director of Ogilvie Fleet commented: “The ongoing investment in our people, to maintain our customer-centric approach has been a long-term commitment for Ogilvie Fleet. And to see it result in another year of successive growth, surpassing the milestone of a risk fleet of 22,000 vehicles, is a source of huge pride to the whole team.”
He added: “One of the biggest drivers of this growth was the creation of our brand-new driver liaison team which has directly helped over 300 drivers order their new vehicles, whilst taking some of the most time-consuming aspects of fleet management off the desks of our customers.”
Alongside its investment in people, Ogilvie Fleet has continued to expand its range of tech-driven applications and software systems that it provides to both customers and the open market.
Stephen said: “Primarily, we ensure our customers have easy access to both our experienced staff and our suite of time-saving of tools to make their lives as fleet managers and company drivers as easy as possible.
“Providing excellent customer service is the number one business objective of Ogilvie Fleet. It’s an approach that has got us to this incredible point, and one which will see us continue towards meeting our ambitious growth targets in the years to come.”
