Oct 09, 2017
When lenders request bank statements from customers as part of the application process, it can create inefficiency, re-work and poor turnaround times, leading to frustration for brokers and customers. The cost of leakage and lost business as a result of bank statement processing is significant. At each stage of the process after the application has been referred back by the lender with a request for more information, there is friction and the risk of costly leakage as customers decide to look elsewhere or abandon the process.
Oct 13, 2017
Santander Consumer USA Holdings (SC) has announced several key changes to the auto finance lender’s leadership team under new CEO Scott Powell. Juan Carlos Alvarez, corporate treasurer of Santander Holdings USA (SHUSA) is succeeding Ismail Dawood as chief financial officer of SC.
Mar 21, 2017
Currently the lion’s share of communications from auto financiers, in concert with their brand partners and franchised retailer networks, is delivered by conventional methods. Very often this communication is one way and doesn't promote interaction ‘in the moment’. For example, traditional posted mail and outbound telephone calls from retailers or contact centres are very much alive and kicking. Whilst these efforts are laudable, the old conventional methods are fast running out of road and they are not in sync with the habits of the 21st century consumer.