Volkswagen Pon Financial Services in the Netherlands has begun the first phase of switching the fleet contracts side of its business onto the Miles platform from global software provider Sofico.
The increased adoption of the system follows the successful migration of all its retail contracts to the Miles system in a project that first went live in November 2015.
The completion of the project saw three systems replaced by one, with a single customer view. Miles now manages the front, mid and back offices for VWPFS, which is a joint venture between Volkswagen Financial Services and Pon Holdings in the Netherlands.
This has led to process efficiencies, improved productivity and reduced errors and duplication for users, along with better authorization and approval times for customers.
At the same time, there has been an improvement in customer satisfaction scores and an enhancement to overall customer experience.
Marc Overgoor, director of operations at VWPFS, said: “Amongst a number of benefits, Miles has given us the freedom and flexibility to offer a wider range of amalgamated financial products for our customers.
“With the parallel implementation in the third quarter of last year of our new Competence Center Retail & Fleet, which brings business, process and IT knowledge together in one place, we can manage changes in configuration, workflows and products from the business by ourselves.
“We now plan to use the expertise we have gained through the retail project and extend that to implementing Miles on the fleet contracts side of our business.”
The initial project definition phase of the fleet project began earlier this year with a series of staff workshops to help identify the requirements of users, and the essential areas to include to derive the most benefit from the new system.
This process, which is still ongoing, has included team leaders, key users and the seven-man team in the Competence Centre Retail & Fleet.
Amongst issues they have considered have been products, pricing, workflow, interfaces and communications, to ensure that all vital areas are included where the Miles system can add the greatest value.
The fleet project is expected to be completed by the autumn of 2018, by which time all VWPFS fleet contracts will have been migrated over to Miles.
VWPFS currently manages around 75,000 fleet contracts, including 5,000 trucks and buses, along with 48,000 active retail finance contracts.
Miles will also be utilised in the management of a new range of mobility products in line with market developments in the Netherlands, which are increasingly seeing the provision of a portfolio of transport solutions and not just lease cars.
Sofico, which provides software and consultancy to the automotive finance, leasing, fleet and mobility industry, first launched Miles more than 11 years ago and the platform now manages more than 1.5 million vehicles in 20 countries around the world.
Gémar Hompes, Sofico managing director, said: “We are delighted with the success that VWPFS has seen with the implementation of Miles on the retail finance side of its business.
“The next logical step is to translate the experience and expertise gained to the larger, fleet side of the business and to introduce some of the productivity and efficiency gains across the fleet that have been experienced in the retail business.”