Sofico, the global fleet and leasing software solutions provider, has introduced a new autonomous, regional-focused structure with the aim of getting closer to its customers as well as underpinning its continued expansion.
The Belgian-based business, whose software manages over one million fleet vehicles worldwide, will now revolve around seven regional units, backed by a series of process-specific support units.
Jan Bouckaert, head of business development at Sofico explained: “The re-structuring project has been in preparation for more than a year, facilitated by a series of workshops in which every department took part and documented all its processes in minute detail.
“With the processes defined the new structure was drawn up. The final transition phase was completed in the last three months, with all staff being re-assigned to their new units and each unit having a full-day off-site kick-off to implement the new structure.”
Sofico’s seven new autonomous regional units comprise: Belgium; the Netherlands; UK/Germany/Austria/Switzerland; Southern Europe; Asia; Japan/South Korea; and Australia/New Zealand.
Bouckaert said: “They are supported by a number of process-specific support units, including systems management, solution management, finance and accounts, human resources, business development and marketing.
“Each new regional unit now consists of a self-managing team that is responsible for a number of Sofico’s customers who use its primary Miles software system to manage their fleets.”
Dedicated teams
He added: “Our customers will now have a specific team dedicated to them, while our staff can build up a more detailed knowledge of each customer's market specifics and the way they customize Miles to run their fleet.
“As well as providing enhanced and more targeted services for our customers, this new organization structure will also allow us better support future growth and expansion in to new markets.
“On top of this, it will allow us to work more efficiently, as each regional unit will see a customer project through from end-to-end, starting with prospecting, moving on to implementation and going through to post go-live support.”
As well as creating closer ties and shorter communication lines between Sofico staff and their customers, the new structure aims to provide staff with ‘active’ jobs, which are more motivating, and are in line with our own human resources policy and “Investors in People” recognition.
The new structure is the culmination of a 12-month project which will also see the company increase its workforce by almost 20% before the end of the year. Sofico, which has increased revenues by 54% over the last five years, is expecting to increase its permanent staff to 140 by December.
